Refund policy
Last updated: 20 October 2026
Returns
- Returns are accepted within 14 days of delivery.
- The perfume must be mostly unused, with at least 90% remaining in the bottle.
- It must be returned in its original condition, packaging and box.
Exchanges
- Exchanges can be requested within 14 days of delivery, under the same conditions: at least 90% remaining, in original condition and packaging.
- Exchanges take around 7–14 days to process.
How to request a return or exchange
Message us on WhatsApp at +92 309 5232539 with your order number. Our team will guide you through every step.
Delivery charges on returns and exchanges
- Damaged or leaked product, or a mistake on our side: we cover all delivery costs.
- Any other reason (for example a change of mind or ordering the wrong perfume): the customer pays the return delivery charges.
- Delivery charges paid on the original order are non-refundable.
Refunds
- Refunds are issued after the returned product has been received and inspected by our team.
- Refunds are made by bank transfer or store credit.
Not eligible for return, exchange or refund
- Tester boxes.
- Perfumes with less than 90% remaining, or returned without their original packaging and box.
- Requests made more than 14 days after delivery.
Contact
WhatsApp: +92 309 5232539
Email: info@minhaluxe.com