Terms of service

Overview

This website, minhaluxe.com, is operated by Minha Luxe ("we", "us", "our"), Karachi, Pakistan. By visiting the site or placing an order, you agree to these Terms of Service. Please read them together with our Refund policy, Shipping policy and Privacy policy. If you do not agree, please do not use the site.

1. Our products

Minha Luxe perfumes are our own fragrances inspired by well-known designer scents. They are not the original designer products, and we are not affiliated with, endorsed by or sponsored by any of the brands mentioned on this site. Brand and fragrance names are used only to describe the scent character that inspired ours, and remain the property of their owners.

Each bottle is 50ml, made with imported fragrance oils at 30% concentration. Longevity of 8+ hours is typical, but how a perfume smells and lasts varies with skin type, weather and how much is applied. Product photos are for illustration; bottle, cap and box design may vary slightly between batches.

Perfume is for external use only. Do not use on broken or irritated skin, keep away from eyes, children and open flame, and stop using it if irritation occurs. If you have sensitive skin or fragrance allergies, patch-test first.

2. Eligibility and accounts

By placing an order, you confirm that you are at least 18 years old, or are ordering with the permission of a parent or guardian, and that the information you give us (name, phone number and address) is accurate. You are responsible for keeping your account details, if you create an account, secure.

3. Prices and payment

All prices are in Pakistani Rupees (PKR). Prices, offers and bundle discounts can change at any time, but changes never affect an order that has already been confirmed. Bundle discounts are applied automatically in the cart and cannot be combined with other offers unless we say so.

We accept Cash on Delivery and bank transfer. For bank transfer, your order is booked once we have confirmed your payment (please send the payment screenshot with your order number to our WhatsApp, +92 309 5232539).

4. Orders and cancellations

An order is a request to buy. We may confirm it by WhatsApp or phone call before dispatch, especially for Cash on Delivery. We may refuse or cancel an order if a product is out of stock, a price or description was shown in error, the order details cannot be verified, or we suspect fraud or misuse. If we cancel an order you have already paid for, we refund you in full.

To cancel an order, WhatsApp us as soon as possible. Once an order has been booked with our courier it can no longer be cancelled, but our Refund policy still applies after delivery.

5. Delivery

We deliver within Pakistan only, through PostEx. Orders are booked within 24 hours and usually arrive in 3–5 working days; these times are estimates, and delays caused by the courier, weather, public holidays or events outside our control may occur. Please make sure someone is available to receive the parcel. Full details are in our Shipping policy.

6. Returns, exchanges and refunds

You can return or exchange a perfume within 14 days of delivery if at least 90% is left in the bottle and it comes back in its original box and packaging. If it arrived damaged or leaked, we cover all delivery costs. For any other reason, return delivery is paid by you and the original delivery charge is not refundable. Refunds are made by bank transfer or store credit after we inspect the product. Tester boxes cannot be returned or exchanged. See our Refund policy for the full terms.

7. Reviews and content you send us

If you submit a review, photo or message, you confirm it is honest, your own, and not unlawful or offensive, and you allow us to show it on our website and social media. We may remove content that breaks these rules. We never edit a review to change its meaning.

8. Website use

You agree not to misuse the site, including by attempting to disrupt it, gain unauthorised access, scrape it in bulk, or place fake orders. All site content, including our name, logo, text, photos and design, belongs to Minha Luxe and may not be copied or used commercially without our written permission. Links to other websites are provided for convenience; we are not responsible for their content.

9. Limitation of liability

We take care to keep information on this site accurate, but errors can happen and we may correct them at any time. To the extent permitted by law, our total liability for any order is limited to the amount you paid for that order. We are not liable for indirect losses, or for reactions caused by using a product against the safety guidance above. Nothing in these terms limits any rights you have under the consumer protection laws of Pakistan.

10. Governing law

These terms are governed by the laws of Pakistan, and any dispute is subject to the courts of Karachi. Before going further, please contact us: most issues can be resolved quickly on WhatsApp.

11. Changes to these terms

We may update these terms from time to time. The version on this page when you place your order is the one that applies to that order.

12. Contact us

Minha Luxe, Karachi 75600, Pakistan
WhatsApp / phone: +92 309 5232539
Email: info@minhaluxe.com